Problems creating a new student profile

You may receive an error message when creating a new student profile, this could be for a number of reasons:

1. The student may already exist. 

Solution- Do not create duplicate students. Students can have access to multiple programs using one profile.  

2. The new student may have the same Nessy Name as an existing student.  

Solution- Students cannot have the same Nessy Name as another student. Names must be unique. 

3. Data fields may be incomplete.

Solution- Make sure all student details have been completed. 

4. No available subscriptions.

Solution- You will not be able to set access to applications if you don't have subscriptions available. Each student will need an application to be able to play.