If you no longer want to use Nessy or want to cancel an automatic renewal, please use the instructions below.
- Login using your email and password
- Click on Subscriptions, then ‘View’ next to the relevant subscription
- A table should appear with an option to cancel automatic renewal
- When you have clicked the cancel button the order status will change to ‘Pending Cancellation’. This means that your subscription will not automatically renew. You will continue to have access to your subscription until the end date stated in the details on screen.
If you wish to cancel with immediate effect/would like to request a refund please contact us.